Important Notice:
1. Fraud Alert: Click here to find out more
2. EBSI’s service arrangements during Typhoon Signal Number 8 or Above, Black Rainstorm Warning or Extreme Conditions: Click here to find out more
3. Effective October 31, 2023, the Company's APP, "eMO", "eMO(AA)" and "环球交易 " will be removed from the Apple App Store in Mainland China. If you have already downloaded the APP, the relevant functions will not be affected. You can still place orders through the APP or contact your Wealth Manager for order placement or other trading matters
4. EBSI Fully Supports Anti-Scam Consumer Protection Charter 2.0: Click here to find out more
5. Pursuant to the latest regulations of the Canadian Securities Administrators (CSA) and the U.S. Securities and Exchange Commission (SEC), the standard settlement cycle for transaction in Canada and U.S. securities* will be shortened to one business day after the trade day (T+1), which will be formally implemented with effect from May 27, 2024 (applicable to Canadian securities) and May 28, 2024 (applicable to U.S. securities) respectively. *Such as equities, bonds, exchange-traded funds and options
6. Reminder on the nature of trading accounts and protection of login credentials: Click here to find out more
7. To facilitate the upgrade of our trading system, the mobile app “eMO! (AAStocks)” will cease operations at 5:00pm on April 30, 2025. The AAStocks web version will continue to provide streaming quotes services. Clients can switch to our newly launched “EBSI GO!” mobile app to view streaming quotes for Hong Kong and U.S. stocks, as well as conduct stock transactions. Our online trading platform will also remain available for stock trading services. For any enquiries, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland).
8. Aligning with our business development strategy, the Sheung Wan Wealth Management Center will be closed starting from June 30, 2025 and your Wealth Manager will be relocated to our office at Lee Garden One. If you have any queries, please call us on +852 2412 9888 or you can contact your Wealth Manager directly (contact number, fax number and email address remain unchanged). We look forward to serving you at our Lee Garden One office with our professional wealth management and brokerage services.

Contact Us

Hong Kong & Macau Related Sites & Locations

Head Office & Reception

33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

Tel: +852 3920 2888

Fax: +852 3920 2789

Office at Lee Garden One

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2888

Office at Lee Garden Five

19/F, Lee Garden Five, 18 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 8020

Media Relations

Fax: +852 3920 2501

Email: public.relations@ebshk.com

Partnerships

Email: partnership@ebshk.com

Career

Email: hr@ebshk.com

Complaint

Email: complaintofficer@ebshk.com


  • At Everbright Securities International (“EBSI”), we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.
  • Expected timeframes for processing clients’ complaints
    We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on

+852 3920 2980 immediately.

Customer Service Hotline

+852 2822 5001 (Hong Kong)     +853 6262 5028 (Macau)     +86 40011 95525 (Mainland)

Operating hours:

Monday to Friday 8:00am-10:00pm

Saturday 9:00am-6:00pm

Closed on Sunday & Hong Kong public holidays

 

For existing personalized investment service customers, please contact your Wealth Manager.

 

Email

General Enquiry: cs@ebshk.com

General FX Enquiry: enquiry@ebshkforex.com

General Insurance Enquiry: insurance@ebshk.com

Corporate Finance: corporatefinance@ebshk.com

Equity Capital Markets: ecm@ebshk.com

Debit Capital Markets: dcm@ebshk.com


Fax

General Enquiry / Personalized Investment Service: +852 3929 6080

EBSI Direct customers: +852 3920 2082

General Insurance Enquiry: +852 3920 2159

Corporate Finance: +852 2866 6841

Equity Capital Markets: +852 2156 9718

Debit Capital Markets: +852 2151 1050

Asset Management: +852 2116 1123


Customer Settlement Counter

10/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

Opening hours:

Monday to Friday 9:00am-4:00pm

Closed on Saturday, Sunday & Hong Kong public holidays



Correspondence Address

33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

Branch and Wealth Management Center

Sheung Wan Wealth Management Center

6/F, 238 Des Voeux Road Central, Sheung Wan, Hong Kong

Tel: +852 2412 9888

Fax: +852 2412 9900

Opening hours:

Monday to Friday 9:00am-6:00pm

Closed on Saturday, Sunday & Hong Kong public holidays

 

Macau Branch

Unit B, 17/F, Fortune Business Center, No. 810, Avenida Panorâmica do Lago Nam Van, Macau

Tel: +853 2878 1212

Fax: +853 2878 0178 / +853 2878 0186

Opening hours:

Monday to Friday 9:00am-6:00pm

Closed on Saturday, Sunday & Hong Kong public holidays

 

Customer Service Hotline
+852 2822 5001 (Hong Kong)
+853 6262 5028 (Macau)
+86 40011 95525 (Mainland)
Get Connected:
  • Copyright © 2025 China Everbright Securities International Company Limited. All rights reserved.