1. Fraud Alert: Click here to find out more
2. The Hong Kong Securities Clearing Company (“HKSCC”) will officially launch the trading calendar enhancement under Stock Connect. With the enhancement, trading under Stock Connect is allowed on all trading days where both Hong Kong and Mainland China markets are open and the Clearing and Settlement arrangement will be adjusted during the additional northbound trading days under Stock Connect. If the trading day (“T day”) is the day before a public holiday (“H-1 day”), any net payable of the T day is required to be settled by 6:00pm on T day where net receivable is required to be settled at around 12:30 p.m. on T+1. For details, please refer to the HKEX official website.
3. Effective October 31, 2023, the Company's APP, "eMO", "eMO(AA)" and "环球交易 " will be removed from the Apple App Store in Mainland China. If you have already downloaded the APP, the relevant functions will not be affected. You can still place orders through the APP or contact your Wealth Manager for order placement or other trading matters.
4. EBSI Fully Supports Anti-Scam Consumer Protection Charter 2.0: Click here to find out more

Contact Us

Head Office & Reception

33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

Tel: +852 3920 2888

Fax: +852 3920 2789

Office at Lee Garden One

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2888

Office at Lee Garden Five

19/F, Lee Garden Five, 18 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 8020

Media Relations

Fax: +852 3920 2501

Email: public.relations@ebshk.com

Partnerships

Email: partnership@ebshk.com

Career

Email: hr@ebshk.com

Complaint

Email: complaintofficer@ebshk.com


  • At Everbright Securities International (“EBSI”), we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.
  • Expected timeframes for processing clients’ complaints
    We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on

+852 3920 2980 immediately.

Customer Service Hotline

+852 2822 5001 (Hong Kong)     +853 6262 5028 (Macau)     +86 40011 95525 (Mainland)

Operating hours:

Monday to Friday 8:00am-10:00pm

Saturday 9:00am-6:00pm

Closed on Sunday & Hong Kong public holidays

 

For existing personalized investment service customers, please contact your Wealth Manager.

 

Email

General Enquiry: cs@ebshk.com

General FX Enquiry: enquiry@ebshkforex.com

General Insurance Enquiry: insurance@ebshk.com

Corporate Finance: corporatefinance@ebshk.com

Equity Capital Markets: ecm@ebshk.com

Debit Capital Markets: dcm@ebshk.com


Fax

General Enquiry / Personalized Investment Service: +852 3929 6080

EBSI Direct customers: +852 3920 2082

General Insurance Enquiry: +852 3920 2159

Corporate Finance: +852 2866 6841

Equity Capital Markets: +852 2156 9718

Debit Capital Markets: +852 2151 1050

Asset Management: +852 2116 1123


Customer Settlement Counter

10/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

Opening hours:

Monday to Friday 9:00am-4:00pm

Closed on Saturday, Sunday & Hong Kong public holidays



Correspondence Address

33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

Branches and Wealth Management Centers

Mongkok Wealth Management Center

Shop G27-G28, G/F, Pioneer Centre, 750 Nathan Road, Mongkok, Kowloon

Tel: +852 2398 8778

Fax: +852 2398 8755

Opening hours:

Monday to Friday 9:00am-6:00pm

Saturday 10:00am-12:30pm

Closed on Sunday & Hong Kong public holidays

 

Sheung Wan Wealth Management Center

6/F, 238 Des Voeux Road Central, Sheung Wan, Hong Kong

Tel: +852 2412 9888

Fax: +852 2412 9900

Opening hours:

Monday to Friday 9:00am-6:00pm

Closed on Saturday, Sunday & Hong Kong public holidays

 

Macau Branch

Unit B, 17/F, Fortune Business Center, No. 810, Avenida Panorâmica do Lago Nam Van, Macau

Tel: +853 2878 1212

Fax: +853 2878 0178 / +853 2878 0186

Opening hours:

Monday to Friday 9:00am-6:00pm

Closed on Saturday, Sunday & Hong Kong public holidays