Head Office & Reception
33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Tel: +852 3920 2888
Fax: +852 3920 2789
Office at Lee Garden One
28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Tel: +852 3920 2888
Office at Lee Garden Five
19/F, Lee Garden Five, 18 Hysan Avenue, Causeway Bay, Hong Kong
Tel: +852 3920 8020
Media Relations
Fax: +852 3920 2501
Email: public.relations@ebshk.com
Partnerships
Email: partnership@ebshk.com
Career
Email: hr@ebshk.com
Complaint
Email: complaintofficer@ebshk.com
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At Everbright Securities International (“EBSI”), we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.
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Expected timeframes for processing clients’ complaints
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.
Anti-Fraud Helpline
If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on
+852 3920 2980 immediately.
Customer Service Hotline
+852 2822 5001 (Hong Kong) +853 6262 5028 (Macau) +86 40011 95525 (Mainland)
Operating hours:
Monday to Friday 8:00am-10:00pm
Saturday 9:00am-6:00pm
Closed on Sunday & Hong Kong public holidays
For existing personalized investment service customers, please contact your Wealth Manager.
Email
General Enquiry: cs@ebshk.com
General FX Enquiry: enquiry@ebshkforex.com
General Insurance Enquiry: insurance@ebshk.com
Corporate Finance: corporatefinance@ebshk.com
Capital Markets: ecm@ebshk.com
Fax
General Enquiry / Personalized Investment Service: +852 3929 6080
EBSI Direct customers: +852 3920 2082
General Insurance Enquiry: +852 3920 2159
Corporate Finance: +852 2866 6841
Capital Markets: +852 2156 9718
Asset Management: +852 2116 1123
Customer Settlement Counter
10/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Opening hours:
Monday to Friday 9:00am-4:00pm
Closed on Saturday, Sunday & Hong Kong public holidays
Correspondence Address
33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Branch
Macau Branch
Unit B, 17/F, ICBC Tower, No. 810, Avenida Panorâmica do Lago Nam Van, Macau
Tel: +853 2878 1212
Fax: +853 2878 0178 / +853 2878 0186
Opening hours:
Monday to Friday 9:00am-6:00pm
Closed on Saturday, Sunday & Hong Kong public holidays
www.ebshk.com/macau-branch.php
Everbright Securities Company Limited
No. 1508, Xinzha Road, Jing'An District, Shanghai, China
Postal Code: 200040
Tel: +86 21 2216 9999
Fax: +86 21 6215 1789
www.ebscn.com
Everbright Securities International (HK) Limited
33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Tel: +852 2106 8388
Principal Operating Companies (Registered office address: 33/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong):
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CES Commodities (HK) Limited
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CES Forex (HK) Limited
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CES Insurance Agency (HK) Limited
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CES Insurance Consultants (HK) Limited
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CES Private (HK) Limited
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CES Wealth Management (HK) Limited
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China Everbright Capital Limited
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China Everbright Fortune Investment Limited
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China Everbright Research Limited
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China Everbright Securities (HK) Limited
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China Everbright Securities Asset Management Limited
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China Everbright Wealth Management Limited
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Everbright Securities Digital Finance (HK) Limited
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Everbright Securities Investment Services (HK) Limited
