Head Office & Reception

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2888

Fax: +852 3920 2789

Office at Everbright Centre

12/F, Everbright Centre, 108 Gloucester Road, Hong Kong

Tel: +852 2106 8101

Media Relations

Fax: +852 3920 2501

Email: public.relations@ebshk.com

Partnerships

Email: partnership@ebshk.com

Career

Email: hr@ebshk.com

Complaint

Email: complaintofficer@ebshk.com

• At Everbright Securities International (“EBSI”), we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.
• Expected timeframes for processing clients’ complaints
  We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on

+852 3920 2980 immediately.

Customer Service Hotline

+852 2822 5001 (Hong Kong)     +853 6262 5028 (Macau)     +86 40011 95525 (Mainland)

Operating hours:

Monday to Friday 8:00am-10:00pm

Saturday 9:00am-6:00pm

Closed on Sunday & Hong Kong public holidays

For existing personalized investment service customers, please contact your Wealth Manager.

Contact Number of Other Businesses

Corporate Finance/Equity Capital Markets: +852 2106 8101

Debit Capital Markets: +852 3920 2282

Asset Management: +852 2106 8388

Email

General Enquiry: cs@ebshk.com

General FX Enquiry: enquiry@ebshkforex.com

General Insurance Enquiry: insurance@ebshk.com

Corporate Finance: corporatefinance@ebshk.com

Equity Capital Markets: ecm@ebshk.com

Debit Capital Markets: dcm@ebshk.com

Fax

General Enquiry / Personalized Investment Service: +852 3929 6080

EBSI Direct customers: +852 3920 2082

General Insurance Enquiry: +852 3920 2159

Corporate Finance: +852 2866 6841

Equity Capital Markets: +852 2156 9718

Debit Capital Markets: +852 2151 1050

Asset Management: +852 2116 1123

Customer Settlement Counter

21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Opening hours:

Monday to Friday 9:00am-4:00pm

Closed on Saturday, Sunday & Hong Kong public holidays

Correspondence Address

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Everbright Securities Digital Finance (HK) Limited

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 2822 5001

Fax: +852 3920 2082

CES Insurance Consultants (HK) Limited

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2888

Fax: +852 3920 2159

CES Insurance Consultants (HK) Limited - Macau Branch

Unit B, 17/F, Fortune Business Centre, No. 810, Avenida Panorâmica do Lago Nam Van, Macau

Tel: +853 2878 3340

Fax: +853 2878 0186

CES Insurance Agency (HK) Limited

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2153

Fax: +852 3920 2170

Everbright Securities (UK) Company Limited

120 New Cavendish Street, London, United Kingdom, W1W 6XX

Tel: +44 020 70244640

www.ebshk.co.hk

Everbright Securities Company Limited

No. 1508, Xinzha Road, Jing'An District, Shanghai, China

Postal Code: 200040

Tel: +86 21 2216 9999

Fax: +86 21 6215 1789

www.ebscn.com

Everbright Securities International (HK) Limited

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 2106 8388

www.ebscn.hk