1. Fraud Alert: Click here to find out more
2. In view of the gradually stabilizing COVID situation, our settlement counter at 21/F Lee Garden One and Wealth Management Centers in Mongkok and Sheung Wan will start to provide services, by appointment only, with effect from May 10, 2022. Everbright Securities International will continue to monitor the situation closely and details on full resumption of services will be announced in due course. For enquiries and assistance, please contact your Wealth Manager or call our Customer Service Hotline.

April 10, 2024
EBSI Fully Supports Anti-Scam Consumer Protection Charter 2.0
As technology continues to evolve and consumer preferences shift, online shopping has become an integral aspect of people's everyday lives. To assist the public in guarding against digital frauds and scams, the Securities and Futures Commission recently announced to collaborate with the Hong Kong Monetary Authority, the Insurance Authority, and the Mandatory Provident Fund Schemes Authority to launch the Anti-Scam Consumer Protection Charter 2.0 (Charter 2.0). This Charter 2.0 has gained full support from various major financial institutions and merchant institutions.
As one of the participating financial institutions, Everbright Securities International (EBSI), together with other major financial institutions and merchant institutions, pledged to implement the Charter 2.0. This aims to help the public safeguard their bank, credit card, investment, insurance and mandatory provident fund (MPF) accounts, as well as other key personal information, and combat against frauds and scams.
The Charter 2.0 features four key principles to assist the public in guarding against digital frauds and scams, in particular phishing messages that are purportedly sent by financial institutions and merchants, and to enhance public’s ability to avoid falling prey to these scams.
The four principles of Charter 2.0 are as follows:
  1. Participating Institutions will not send any instant electronic messages (e.g. SMS, WhatsApp, WeChat, etc) to customers with embedded hyperlinks to acquire bank, credit card, investment, insurance and MPF account or other key personal information online, unless arising from requests by the customers.
  2. Participating Institutions will work together in raising public awareness of credit card scams and other digital frauds. This will include a key message of “Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!” to their customers and the public, through their suitable channels (such as corporate websites, mobile apps, etc), publicity and promotional messages to facilitate raising public awareness of such scams and frauds.
  3. Participating Institutions will provide contact information on their suitable channels (such as corporate websites, mobile apps, etc) for customers to make enquiries (e.g. on verifying the identities of the message senders or authenticity of the messages).
  4. Participating Institutions will provide relevant training to their frontline staff (including sales and customer service staff) on the Charter 2.0 so that they will be able to handle customer enquiries and convey anti-scam education messages as appropriate.
EBSI actively upholds corporate social responsibility by engaging in various initiatives. We will continue to foster partnerships with stakeholders from different sectors to educate customers about preventing different types of fraud, with a particular emphasis on the importance of refraining from clicking on suspicious links. By doing so, we aim to strengthen the protection of our clients' rights and interests, as well as those of the wider public.